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What about ... Purchasing, Shipping & Return?

What is your return policy?

  • Blythe Wood Works guarantees the quality of workmanship and materials in every item we manufacture. If there is a quality related problem, all returns must:

    Obtain a Return Authorization Number
    (call 1-800-928-9951)

    Be reported within 5 days after receipt of product.

  • Products that are delivered by commercial carrier (extra large, giant,  Godzilla and Goliath dog houses, large and large duplexes) cannot be returned.

  • Shipper is responsible for shipping damage only if noted by the recipient.

  • If the customer returns a product due to wrong size or cancellation after it has been shipped, the customer is responsible for freight costs.

  • Any product returned to Blythe Wood Works for any reason other than quality is subject to a 20% handling charge and items must be returned in condition for resale.

Do you take phone orders? does accept phone orders. To place an order by phone, please call us at 1-800-928-9951.

How much does shipping cost?

No extra charges to you.

When will my house ship?

We work hard to get houses shipped to our customers within 10 business days.  We apologize for some seasonal delays that customers may experience due to heightened buying periods.  We encourage customers to order early so their pets won't be out in the winter cold or summer heat.

Please keep in mind that all houses are custom built and shipped in the order they are received.  We apologize for any inconveniences this may cause.

Where do you ship to?

We ship to the contiguous US.

What is your cancellation policy?

Please understand that cancellation fees may apply for any orders that are canceled or revised after they have been placed.

What forms of payment do you accept? accepts American Express, Visa, MasterCard, Discover, and PayPal.

When will my credit card be charged?

Your order will be billed when we begin processing your order for shipment.

Is my credit card information secure?

Our servers are protected by Thawte, which uses an encryption process that converts your information into bits of code, ensuring a secure transmission over the Internet.

Do I have to pay sales tax?

Due to our location, sales tax will be charged to all orders from South Carolina businesses and residents. All orders placed outside of South Carolina are exempt from sales tax.

Why hard or soft heated pet pads versus heater?

Blythe Wood Works offers heated pet pads because pets already have a fur coat on...they can get off the heated pet pad if they get too warm. Pets need to be able to get away from the heat if necessary as each animal is different. It may be raining or snowing outside!! Our heated pet pads cover only half the floor size of each home. Heat kills millions of pets each year. They don't have sweat glands as humans; they have to pant and that takes even more of a toll to their heart and lungs, thus more deaths.